Travel planning for your trip

Tips and advice for getting the most out of your trip

Going on holiday comes with its fair share of planning. If you're unsure of how to start planning a holiday, or simply want to check you haven't forgotten anything, this is the resource for you.

Airports and travel

Get set for your journey.

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Prepare for your destination

Be prepared for any holiday location.

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The practical stuff

Extra information and support for your next trip.

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What type of trip are you taking?

Check out our useful resources to help you plan your next trip, wherever you're going and whatever you're getting up to.

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Your questions answered

Can I get cover in the event of scheduled airline failure?
We will not pay any claim due to the actions or failure of any company providing or organising your transport or accommodation, to provide those services (whether caused by error, insolvency, bankruptcy, liquidation, omission, default or other reason).
My partner and I live at separate addresses, can we still buy a couple policy?

You must buy a group policy if you don't live at the same address as your partner.

Our definitions are:

  • Individual policy – one adult aged 18 or over.
  • Couple policy - two adults aged 18 or over who live at the same address and are in a relationship.
  • Family policy – two adults aged 18 or over who live at the same address plus at least one child (maximum of five).
  • Family one adult policy – one adult plus at least one child (maximum of five).
  • Group policy - between two and ten individuals, who don't need to live at the same address. Each adult is covered to travel individually as well as together.
Will I need a visa to travel to the EU after Brexit?

In the future, it's possible UK citizens will need a travel permit as part of the European Travel Information and Authorisation Scheme (ETIAS).

If you can’t go on your trip because you don’t have the correct visa or permit, you won’t be able to claim on your cover.

What happens if strike/industrial action disrupts my trip?
Provided you weren’t aware of the strike/industrial action at the time you booked your policy, and it wasn’t public knowledge, we’ll pay up to the limits shown in your policy schedule for irrecoverable costs you've paid.
How long will I need on my passport after Brexit?

The Government recommends UK travellers have at least six months left on their passports from the date they arrive in an EU country when travelling after 29 March 2019. Check the validity of your passport online with this handy tool.

If you can’t go on your trip as you don’t have enough time left on your passport (or you didn’t renew it in time), you won’t be able to make a claim.

Policy books

We always recommend getting familiar with your policy book.